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#385017 - 02/23/14 01:12 AM Upgrade HD Audya 4
dE.niz Offline
Junior Member

Registered: 11/09/12
Posts: 13
Loc: Belgium
Hello
I ordered a upgrade HD for a Audya 4.
On February 6 I get a mail from AjamSonic that the upgrade HD word send.
I would then also receive a tracking number.
Since then I have heard nothing and I still have no tracking number.
Does anyone have the same experience with AjamSonic and what do I need to do.
The upgrade has been paid.
Thanks in advance

Denis
_________________________
Software : Reason 7 - Logic Pro X
Hardware : Tyros 4 - Roland pcr 800 midi controler

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#385019 - 02/23/14 02:29 AM Re: Upgrade HD Audya 4 [Re: dE.niz]
abacus Offline
Senior Member

Registered: 07/21/05
Posts: 4928
Loc: English Riviera, UK
Check your Spam or Junk folder (If a webmail account also check online, not just in your email program) as its possible the email was moved there by mistake, if it is still not showing just email AjamSonic to ask.

Hope this helps

Bill
_________________________
English Riviera:
Live entertainment, Real Ale, Great Scenery, Great Beaches, why would anyone want to live anywhere else (I�m definitely staying put).

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#385054 - 02/23/14 09:47 AM Re: Upgrade HD Audya 4 [Re: dE.niz]
dE.niz Offline
Junior Member

Registered: 11/09/12
Posts: 13
Loc: Belgium
Thank you Bill for the response
I have checkt the spam folder and no there is no mail from AJ
I have already send a mail to AJ a week ago and still waiting for a answer

Sorry for my bad English i am from belgium

Greetz
_________________________
Software : Reason 7 - Logic Pro X
Hardware : Tyros 4 - Roland pcr 800 midi controler

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#385062 - 02/23/14 10:39 AM Re: Upgrade HD Audya 4 [Re: abacus]
Tom04 Offline
Junior Member

Registered: 11/19/13
Posts: 17
Hi Denis,

I'm from germany, so my english won't be better.
I got my Audya Upgrade from AJ without problems, but it may take 2 or 3 weeks until it arrives, due to the shipment.

AND ... it didn't arrive at my post adress, it arrived at the toll (customs) center. From there I got a message, that I could get my package there, after paying the tax and I had to bring the bill.

So, have some patience, and may be you get a delivery message from the customs.

Otherwise, I think AJ is reading here and will give you an answer. I was very satisfied with his service.

Greetings

Gerd


Edited by Tom04 (02/23/14 10:40 AM)

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#385110 - 02/23/14 11:42 PM Re: Upgrade HD Audya 4 [Re: dE.niz]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3227
Loc: Middletown, DE
dE.niz,

Sorry I am reading this rather late (... been busy with the new upgrade about to be released and the re-design of the new website to handle the new huge data).

Your package was shipped out to you on Feb 11, 2014 via USPS (tracking number LC894362161US ~ a little later than initially planned due to the bad storms we have endured these past few weeks which shut everything down) and we sent you an email on that same day. It appears you never got it - which is why I am updating you now (after reading this post). We were told 12-14 business days, you should be receiving the package but like Tom04 mentioned above, each country's customs are different (a factor we have no control over from this end). Some deliver right to you while others will send you a separate letter asking you come and get it. Let's give it a few more days and see, but you should be getting it rather soon.

Please keep us updated via email - or on this forum if you get no response via email, and once more, I do apologies for any delays experienced.

Thanks,

AJ
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#385212 - 02/25/14 06:34 AM Re: Upgrade HD Audya 4 [Re: Ketron_AJ]
dE.niz Offline
Junior Member

Registered: 11/09/12
Posts: 13
Loc: Belgium
Thank you Tom04
The package is not for me but for my 84 year old friend and he is so impatient.

Thank you A.J.
We have to wait and see
I let you know wen the package is arrived

Keep up the good work.

Greetz
_________________________
Software : Reason 7 - Logic Pro X
Hardware : Tyros 4 - Roland pcr 800 midi controler

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#385287 - 02/25/14 05:23 PM Re: Upgrade HD Audya 4 [Re: dE.niz]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3227
Loc: Middletown, DE
Greetz,

In that case, we will send you off another one today via express mail. Whichever one you get first, please PLEASE return the other/2nd unit to us.

Let us know once you receive either one and complete the installation.

Thanks again for your patience ~ you (he) will soon be a proud owner of an AJAMSONIC keyboard.

PS: We have also included in your HD the demos of the new Version 3 (soon to be uploaded to our website).

AJ
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#385303 - 02/25/14 10:47 PM Re: Upgrade HD Audya 4 [Re: Ketron_AJ]
dE.niz Offline
Junior Member

Registered: 11/09/12
Posts: 13
Loc: Belgium
That's very kind of you AJ
Thanks man i lwill let you know wen the HD is arrived and i send the first one back to you.
Now my friend is more exited.
He just can't wait.

Keep up the good work.

Greetz

Denis
_________________________
Software : Reason 7 - Logic Pro X
Hardware : Tyros 4 - Roland pcr 800 midi controler

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#386175 - 03/12/14 08:41 AM Re: Upgrade HD Audya 4 [Re: dE.niz]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3227
Loc: Middletown, DE
Any update since you received the upgrade kit about a week ago?

Just checking in.

Thanks
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#386697 - 03/20/14 09:46 AM Re: Upgrade HD Audya 4 [Re: Ketron_AJ]
dE.niz Offline
Junior Member

Registered: 11/09/12
Posts: 13
Loc: Belgium
AJ
Sorry for the relay
We have received the HD upgrade from AjamSonic.
after a couple weeks of testing we are happy to tell you that this is a massive update
Each day we find more and more new sounds.and styles.
Installing the hd was very easy.
Thank you AJ for the good work en service.

AJ
Hd number one is still in Italy.

Remy and. Denis

Greetz
_________________________
Software : Reason 7 - Logic Pro X
Hardware : Tyros 4 - Roland pcr 800 midi controler

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