I've had several problems with 1st, the Audya4 and then the Audya5. When I called support for the Audya4 on a Friday, I was told by the Technical support person they only provide support on Monday and Tuesday???? WTH? I say to myself; "I'm on the phone with you right now, why can't you answer my question??"
Obviously the US support for Ketron is no where near the quality of support as in the UK.