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#360126 - 02/02/13 08:19 AM Audya restarts randomly
Rolle Offline
Junior Member

Registered: 01/28/13
Posts: 8
Loc: DK
Hello my fellow Audya users.

First off I absolutely LOVE the keyboard, the features and the sounds.
It's like it was made for me.
I play several instruments at a fairly high level, and I get to use that knowledge, when creating and recording new styles.
Put together with the thrill of listening to the very competent people, who recorded the different live parts.
Not to mention the ketron folkes who thought everything up, in the first place. Hats off to you.

Ok so I have a few minor problems and a major one.

The minor ones are surely due to my own incompetence.

When recording a bassline in style edit, there's a limit to the range of tones I can record, before it jumps an octave (in playback)
I'm sure there's a setting of some sort I missed. ?

I often need to press “midi reset” (two button combo on the left)to sync midi when I'm fiddeling around in style edit. But I guess thats normal.



The major problem I'm having, has only started recently.

The keyboard restarts randomly, and then gets stuck in the startup process.

I did the checklist provided by Tonewheeldude and thank you for posting.

At first there was KetA02 error, which was corrected
Second time around two other errors occurred – also corrected
Third time I ran the (one hour check) there where no errors in the rom check sum.

The only error I have now is in Input/output Midi (Startup/F1->F5->F7)

I'm clinging to the hope that's whats causing the restart

Any thoughts ?


Jonas

Audya 76
Rel:50A

KetA01 9858F021
KetA02 86AC504E
KetA03 CF8AB654
KetA04 96EA4099
KetA05 E21D4766
KetA06 8C328379
KetA07 C212A530
KetA08 D5790C9A
KetA09 B80F62EC
KetA10 EA609798
KetA11 42638FB2


Edited by Rolle (02/02/13 08:25 AM)

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#360227 - 02/03/13 10:46 AM Re: Audya restarts randomly [Re: Rolle]
Rolle Offline
Junior Member

Registered: 01/28/13
Posts: 8
Loc: DK
Nobody had this problem before?

Tonewheel ?

It shuts off by itself, and then tries to start again,
But only gets halfway through the statusbar before it shuts off again.
It does this off/on a few times before I manually flip the on/off button on the back,
so that it does not take permanent damage.

It was like this, both with 42b and now with 50A.

Is it software in relation to the midi error, or maybe the power distribution ?


Edited by Rolle (02/03/13 10:47 AM)

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#360228 - 02/03/13 10:55 AM Re: Audya restarts randomly [Re: Rolle]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
I have never heard of this problem before.

Have you checked your AC cable and your AC outlet (are the Live and Neutral correct, Is it earthed?

Powering on and off will most likely damage the hard drive so you must treat it as urgent.

is it under warranty?
does it turn off completely.

the MIDI error is just a result of incorrect test procedure (you need a MIDI cable to run this test)

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#360237 - 02/03/13 12:09 PM Re: Audya restarts randomly [Re: Tonewheeldude]
Rolle Offline
Junior Member

Registered: 01/28/13
Posts: 8
Loc: DK
Switched AC cable (waiting to see if that does it)

Not earthed (only 2 pins)

It powers off completely, and starts the power up cycle by itself.

Last action I remember doing before it started
was importing midi files on a usb stick

And it has been standing close to a radiatior, so maybe the heat could have damaged a circut perhaps?


Edited by Rolle (02/03/13 12:13 PM)

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#360239 - 02/03/13 12:13 PM Re: Audya restarts randomly [Re: Rolle]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
Originally Posted By: Rolle


Not earthed (only 2 pins)


Why isn't it earthed? It has to be.

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#360240 - 02/03/13 12:21 PM Re: Audya restarts randomly [Re: Tonewheeldude]
Rolle Offline
Junior Member

Registered: 01/28/13
Posts: 8
Loc: DK
blush We are not that advanced in Denmark blush

Not all venues have that.
And I dont have earth(ground/3 pin sockets) in the apartment.

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#360242 - 02/03/13 12:39 PM Re: Audya restarts randomly [Re: Rolle]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
But surely that is dangerous???? Like to the point of death! I did not realise.

If your keyboard were in the UK I would definitely say it is because the keyboard is not earthed. I have no experience with non earthed AC supplies except that it causes big problems with digital equipment.

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#360245 - 02/03/13 01:01 PM Re: Audya restarts randomly [Re: Tonewheeldude]
Rolle Offline
Junior Member

Registered: 01/28/13
Posts: 8
Loc: DK

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#360247 - 02/03/13 01:17 PM Re: Audya restarts randomly [Re: Rolle]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
I think you need to talk to your distributor about this one. They must have more experience in dealing with non earthed supplies.

If the keyboard is not under warranty you could have a visual check of the internal connections to make sure they are all good. it may be something has worked loose.

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#360250 - 02/03/13 02:13 PM Re: Audya restarts randomly [Re: Tonewheeldude]
Rolle Offline
Junior Member

Registered: 01/28/13
Posts: 8
Loc: DK
Ok will do.

Dk has by law 2 years warranty. I guess that has passed but I will check.
I don't suppose Ketron is any different?

The new AC cord has been powering the keyboard for over an hour.
Usually it restarts in less. I'm crossing fingers that it will stay on.

Thanks again for the support.

Jonas

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