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#358360 - 01/09/13 01:19 PM hard disk problem
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
sorry for my english. i have problem with my audya. hard disk sometime work sometime nothing. what can i do.ples heeelllllppppp. tnx

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#358362 - 01/09/13 01:24 PM Re: hard disk problem [Re: roblek]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3583
Loc: Middletown, DE
How old is your unit? What upgrade do you have? Where did you purchase your unit from? Are you still under warantee with that dealer?

Contact me at ketron_tech@yahoo.com for further assistance.

Thanks,

AJ
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#358365 - 01/09/13 01:32 PM Re: hard disk problem [Re: roblek]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
Hi Roblek, the first thing you should do is this

If your instrument is under warranty then you should speak to your retailer/distributor before going any further.

If its out of warranty there is no reason why you shouldn't attempt repair - but as AJ says you have not provided enough information.

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#358367 - 01/09/13 01:35 PM Re: hard disk problem [Re: Ketron_AJ]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
my audya 3 years old. i have last os 5.0. i buy from austria. i is any solution becouse i need keybord this friday.

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#358368 - 01/09/13 01:36 PM Re: hard disk problem [Re: roblek]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
what were the results of the test?

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#358369 - 01/09/13 01:39 PM Re: hard disk problem [Re: Tonewheeldude]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
i test evrything ok.

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#358371 - 01/09/13 01:45 PM Re: hard disk problem [Re: roblek]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
So when you say the hard drive sometimes does not work, can you give an example?

What happens when you start the Audya? Can you press the disk button and see the contents of drive?

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#358372 - 01/09/13 01:49 PM Re: hard disk problem [Re: Tonewheeldude]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
audya start normaly. when press disk button i can see folders. when i press in folder do nothing. when i play the style 5 second play drums then 5 second nothing. I think the drive slowly read.

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#358373 - 01/09/13 01:58 PM Re: hard disk problem [Re: roblek]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
Have you tried connecting the Audya to your computer? If so try copying some data from the Audya to your PC. You can also run disk checks from your PC, but you must be careful to scan only, if you select repair errors your PC will move anything it believes to be corrupt into a 'found' folder and it will be of no use to anyone.

If it were my Audya I would remove the hard drive and place it into an IDE caddy, then do a complete back up (including hidden system folders and files) to my PC

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#358374 - 01/09/13 02:05 PM Re: hard disk problem [Re: Tonewheeldude]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
yas when i connecting in computer i see my audya. i try to do backup of disk. i is posible then format disc.

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#358388 - 01/09/13 03:52 PM Re: hard disk problem [Re: roblek]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
You MUST make sure you can see the hidden files and system folder from your PC when backing up. If you cannot see the SYSTEM folder from of Audya hard drive you MUST NOT format the hard drive. It is vital you make these visible from windows control panel (win 7) or explorer -> tools (XP)

Also do not copy the entire hard drive in one go as you will probably get a windows "cyclic redundancy error", instead copy one folder at a time to your computer.

Once you have done that Run Disk Check from 'My Computer' check for bad sectors too.

formatting is a last resort.




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#358528 - 01/11/13 03:15 PM Re: hard disk problem [Re: Tonewheeldude]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
helo. im coming back:)
i tray to do backup of audya system directory but some files cant copy.

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#358621 - 01/13/13 03:26 AM Re: hard disk problem [Re: roblek]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
can you told me how can i put files back on audya disk. my friend do recovery my disk, but now i fund a lot of files. where can i found how to put that files on disk in right order. tnx

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#358623 - 01/13/13 04:41 AM Re: hard disk problem [Re: roblek]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
I don't really understand what you want to know

Can you explain EXACTLY what you have done?

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#358626 - 01/13/13 05:36 AM Re: hard disk problem [Re: roblek]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17

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#358627 - 01/13/13 05:46 AM Re: hard disk problem [Re: roblek]
Tonewheeldude Offline
Moderator

Registered: 01/21/10
Posts: 1537
So is your Audya hard disk now empty?

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#358628 - 01/13/13 05:50 AM Re: hard disk problem [Re: roblek]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
no. i have files on computer. can i now format audya disk. and copy files. in audiodrums directory i dont files AUDIOFILE.307-318
AUDIOFILE.171-223. i

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#358631 - 01/13/13 06:28 AM Re: hard disk problem [Re: roblek]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
in audiodrums i missed file AUDIOFILE.307-318
AUDIOFILE.171-223. sorry

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#358650 - 01/13/13 10:29 AM Re: hard disk problem [Re: roblek]
Dusan Offline
Member

Registered: 05/04/09
Posts: 559
Loc: Slovenija
Originally Posted By: roblek
no. i have files on computer. can i now format audya disk. and copy files. in audiodrums directory i dont files AUDIOFILE.307-318
AUDIOFILE.171-223. i


Roblek,

what do you want to do?Way do you want to formating your disk?

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#358651 - 01/13/13 10:39 AM Re: hard disk problem [Re: Dusan]
roblek Offline
Junior Member

Registered: 01/06/13
Posts: 17
yes now i format disk and copy files back to disk. when started audya i cant select any styles(corrupt file) right hand voice worging fine. what i am doing wrong.

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#358660 - 01/13/13 10:47 PM Re: hard disk problem [Re: roblek]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3583
Loc: Middletown, DE
Possible issues.
* No system folder (or incomplete - which could have been missed due to being hidden).
* Incomplete Audio Drums (some starting right at about 310 -> were later added by the 2010 USB Pen Drive update and some (older) were replaced/updated. If your back up was created before loading the 2010 USB upgrade (first USB pen Dive out), then you are missing these files.
* Are the files you are trying to load back into this AUDYA originally taken/copied from THIS particular Audya?

Thanks,

AJ


Edited by Ketron_AJ (01/13/13 10:48 PM)
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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