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#333030 - 10/31/11 12:10 PM I HAVE A PROBLEM!!!
kitkat Offline
Member

Registered: 05/15/08
Posts: 272
Loc: United States
Hi Everyone,

It has been awhile since I have posted. Hope everyone is fine. I hit the panic button when I turned on my KN7000 awhile ago. The C key, above middle C (4th C from left) is playing louder than the other notes and seems to be a bit more brilliant. At times when I play the note it repeats. Has anyone experienced this? If not, does anyone have an idea what is wrong or how this can be corrected?

A concerned Mark

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#333032 - 10/31/11 12:50 PM Re: I HAVE A PROBLEM!!! [Re: kitkat]
Bill Norrie Offline
Senior Member

Registered: 01/16/02
Posts: 2330
Loc: North Yorkshire UK
Have you tried a 'Factory Reset'?

Hold down 8 & 16bt, rock, ballad and jazz buttons and switch on. You'll lose all settings except the custom styles.

Good Luck!

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#333033 - 10/31/11 01:06 PM Re: I HAVE A PROBLEM!!! [Re: Bill Norrie]
kitkat Offline
Member

Registered: 05/15/08
Posts: 272
Loc: United States
Thanks, Bill. I tried that and it hasn't helped. I also used a vacuum cleaner with a brush and it hasn't helped. I keep the keyboard very clean but thought that maybe dust was the problem. The other day, a spider came out of the keyboard. Much to say, I was surprised and killed it immediately. I tried turning it off for a while and then back on. I loaded several songs, hoping loading would get rid of the problem.

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#333034 - 10/31/11 01:17 PM Re: I HAVE A PROBLEM!!! [Re: kitkat]
kitkat Offline
Member

Registered: 05/15/08
Posts: 272
Loc: United States
Here is another interesting point. Playing songs through the sequencer, the notes played when hitting this C come out perfectly in volume and sound. Yet, when actually playing the note, it comes out much louder and slightly more brillant. Very odd.

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#333035 - 10/31/11 01:27 PM Re: I HAVE A PROBLEM!!! [Re: kitkat]
Bob Hendershot Offline
Member

Registered: 12/02/99
Posts: 924
Loc: Johnson City, TN USA
Bill’s suggestion is most often right.

If that doesn’t work, those symptoms indicate poor or erratic contacts of the key mechanism. Often, just hitting the key multiple times can wipe the contacts and create more consistent contact. The fact that a single “C” note is louder than the others indicates that the velocity sensing process is not working right. You can check the velocity sensor by setting the Overall Touch Sensitivity to zero (See the top of page 179 of your owners manual). If the key is the same volume as the others after that, velocity sensing is not working properly.

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#333036 - 10/31/11 02:06 PM Re: I HAVE A PROBLEM!!! [Re: Bob Hendershot]
kitkat Offline
Member

Registered: 05/15/08
Posts: 272
Loc: United States
Excellent test, Bob. I put the Velocity on zero and all the notes, including the C, sound the same. If I go higher than 1 on Velocity, the C note becomes louder. When this happened today, the first thing I did was to hit the note numerous times fast from soft to very hard and it didn't help. I tried hitting B,C,& Db together a number of times and it still didn't help. I tried using different piano voices - they all come out loud on the C note. The same with sax and other voices.

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#333039 - 10/31/11 02:55 PM Re: I HAVE A PROBLEM!!! [Re: kitkat]
Bob Hendershot Offline
Member

Registered: 12/02/99
Posts: 924
Loc: Johnson City, TN USA
I'm afraid that you will need a technician to fix the bad key mechanism . . .

I assume you know that you can still play the keyboard with Overall Touch Sensitivity set to zero. It's like playing an organ.


Edited by Bob Hendershot (10/31/11 03:08 PM)

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#333041 - 10/31/11 03:55 PM Re: I HAVE A PROBLEM!!! [Re: Bob Hendershot]
bruno123 Online   content
Senior Member

Registered: 06/04/02
Posts: 4912
Loc: West Palm Beach, FL 33417
Kitkat,
Years back my Kn6000 had that same problem, after 10 trips to N. Miami ,100 miles round trip it was not any better. I feel the technicians were at fault, I do not think they were trained to work on keyboards. Bottom line; they gave me, no cost a new Kn6500.

After the problem was over I learned that the problem was in the keyboard contacts. Bob’s post is right on the subject, his knowledge is good, “poor or erratic contacts of the key mechanism”.

John C.

PS, A spider in the keyboard?? I wonder how good of a player he was.

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#333043 - 10/31/11 04:27 PM Re: I HAVE A PROBLEM!!! [Re: bruno123]
kitkat Offline
Member

Registered: 05/15/08
Posts: 272
Loc: United States
John, this is a good question: "PS, A spider in the keyboard?? I wonder how good of a player he was."

I have (or had - hopefully, still) an excellent technician. He is about 90 miles from where I live. I haven't tried to contact him because it just happened and I thought one of you geniuses would have a perfect answer. Bob H. is exceptionally smart on so many of our keyboard issues. I am mainly doing sequencer work right now and hope this won't create a problem. Strangely enough, as I said in a previous reply, playing any song that I have previously done in sequencer doesn't change the volume when the key is hit. Knowing well that I played that key in the sequenced songs, it sounds perfect, volume wise. One would automatically think that the key being played in the sequencer would be the same as physically playing the key, sounding louder. The wonders of technology!

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#333044 - 10/31/11 05:08 PM Re: I HAVE A PROBLEM!!! [Re: kitkat]
Audrey Turner Offline
Senior Member

Registered: 03/19/02
Posts: 1098
Loc: Cambridge, Cambs, England
Have you checked your split-point?

This is sometimes accidentally changed when 'working' on the keyboard or using someone else's setup who has used a different split-point to your own which could possibly cause a distortion.

Just a thought!

Audrey

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