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#331237 - 09/04/11 03:24 PM Big problems in audya version 4.2B
filipelou Offline
Member

Registered: 11/04/06
Posts: 391
Loc: Portugal
It is always sometimes:

-micro volume does not sound on one of the sides
-init phase error turning on the keyboard and memory full errors
-when i call a registration the bass drum doesn't sound
-auto play on doesnt work,the midi stay in stopping state
-drum choking even in the internal styles

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#331241 - 09/04/11 05:23 PM Re: Big problems in audya version 4.2B [Re: filipelou]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3264
Loc: Middletown, DE
This is begining to sound like a faulty board (isolated) and needs to be checked.
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#331259 - 09/05/11 08:14 AM Re: Big problems in audya version 4.2B [Re: filipelou]
filipelou Offline
Member

Registered: 11/04/06
Posts: 391
Loc: Portugal
Yes but it cames last week from the dealer because another problem "the fact that just hearing drums" .It is not admissible!!!!

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#331264 - 09/05/11 08:38 AM Re: Big problems in audya version 4.2B [Re: filipelou]
leezone Offline
Senior Member

Registered: 06/24/08
Posts: 3120
Felipe.

Does your bass guitar stop working?

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#331291 - 09/06/11 01:20 AM Re: Big problems in audya version 4.2B [Re: filipelou]
filipelou Offline
Member

Registered: 11/04/06
Posts: 391
Loc: Portugal
Yes but right voice and others too. i was only listening the drum section but it was what happening on the first time.

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#332676 - 10/19/11 03:07 AM Re: Big problems in audya version 4.2B [Re: filipelou]
filipelou Offline
Member

Registered: 11/04/06
Posts: 391
Loc: Portugal
Well for the second time my keyboard went to FC Musica(Portugal) to repair the problems i describe and like AJ said. In case the keyboard comes with the same problems how can i report this situation to ketron itself?


Edited by filipelou (10/19/11 03:08 AM)

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#332767 - 10/21/11 09:55 AM Re: Big problems in audya version 4.2B [Re: filipelou]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3264
Loc: Middletown, DE
ketron@ketron.it

I'll probably get the email and forward to the right channels.

"Init phase error" - Have them check out HD and cable from HD to CPU board thoroughly!

Forward the following information to FC Musica (if they don't have it already) for Sound board issue(s).

* Press DISK
* Goto System and press ENTER (twice)
* Go to Factory and press ENTER
* Go to Sound and press ENTER.
* Select the first *.pcm file and press enter to load.
* When done, come back and select the first *snd file and press load.

This should reset your Sound card, otherwise they should simply have it replaced. You seem to be having issues with your Flash memory and I am not sure what enviromental factor is causing this.

Thanks,

AJ
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#332777 - 10/21/11 02:45 PM Re: Big problems in audya version 4.2B [Re: Ketron_AJ]
necdetdoni Offline
Member

Registered: 05/20/03
Posts: 346
Loc: Antalya / Turkey
Aj,i can see many *pcm files but there is no *snd file in Audya's HD

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#333015 - 10/31/11 02:29 AM Re: Big problems in audya version 4.2B [Re: filipelou]
filipelou Offline
Member

Registered: 11/04/06
Posts: 391
Loc: Portugal
AJ why this keyboard that dealer gave me for replacement (while my audya is in FC MUSICA) has the same problem of micro and with the the same sound left / right problem??.

For twice I had to restart the keyboard because of left micro problem when changing registration (I think that is because I have registrations with different sets of micro). Does all sound cards of audyas must be replaced ??

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#333018 - 10/31/11 02:50 AM Re: Big problems in audya version 4.2B [Re: filipelou]
Tony Hughes Offline
Senior Member

Registered: 01/30/06
Posts: 3930
Originally Posted By: filipelou
AJ why this keyboard that dealer gave me for replacement (while my audya is in FC MUSICA) has the same problem of micro and with the the same sound left / right problem??.

For twice I had to restart the keyboard because of left micro problem when changing registration (I think that is because I have registrations with different sets of micro). Does all sound cards of audyas must be replaced ??



Perhaps it's a common fault, why not take it back into the shop, plug it in and let the chaps in the shop see what is going on.
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