Several things to check;
You are trying to use a standard 'PC type' computer keyboard, correct?
Please check that the keyboard is active by pressing the System button, highlighting PC Keyboard/Computer and pressing Enter.
The option to the left with the PC keyboard icon should be highlighted and active (ON).
Also make sure that the PC keyboard is connected BEFORE powering up the Genesys as the I/O ports are scanned at boot-up.
Finally, once the above points have been met, press the 'Num Lock' button and tell me if the associated LED illuminates on the PC keyboard. If it does, you should be good to go. If not, it's on to step two.
------------------Wm. David McMahan
Nat'l Product and Support Manager
GEM Community Forums