Hi All,
I did not really want to have posted my bad experience with GEM here (it happened in the summer of 2003, just don’t like to put people down) but since others doing so I've decided to add mine (very short one) for this is may improve the service sometime in the future.
It is very simple and short and here it is:
1. I emailed Paul (GEM rep in USA, sorry forgot his last name) that I'd like to see Genesys in action, whether it's available anywhere in NYC Metro area and so on. I wanted to check it out before buying ‘cause I really liked the reviews.
2. Paul emailed me back a few days later that it is available and that some of GEM dealers will give me a call shortly to schedule appointment and give me other details
3. Fine, sounds good to me. It happened sometime in the summer of 2003. I've waited and waited and waited…. No one called me. Fine, I thought I’d email Paul to remind…..
4. After some emails going back and forth for weeks between me and Paul that someone will finally call me I decided to give up completely.
5. I was very patient; waited for GEM dealer to contact me for weeks; then emailed Paul that no one called me again; then there was discussion on possible email problems; I said that here is my phone number – have them CALL me; bla bla bla…
6. Result: NO ONE FROM GEM DEALERSHIP CALLED ME EVER. And I was waiting and waiting not for days, but for weeks (more than a month) with no results.
Now. How in the world GEM wants to sell ANYTHING with such horrible and (not poor) but NO customer service at all??????
P.S. still, and it’s year 2004, no one ever contacted me from GEM. Paul mentioned that he left messages to this and that dealer to call me, bla bla bla, and it’s probably not Paul’s fault at all…. Whatever.
I am very disappointed and completely gave up on GEM.
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New Yorker
[This message has been edited by New Yorker (edited 01-13-2004).]
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VM Welt