Check this out from Keyboard Magazine....
The following memo just arrived at Keyboard HQ, and, presumably, the homes of current S90 ES owners:
"Dear Yamaha S90 ES Synthesizer Owner,
We understand that you purchased a Yamaha Synthesizer, model S90 ES. Yamaha has learned that, under high temperature conditions, this unit may emit loud white noise when it is turned off and then quickly turned on again. Although our testing shows that the noise emitted does not exceed noise standards established by the federal government, there is a small possibility that a user wearing headphones when this condition occurs could damage his or her hearing. We have not recieved any customer complaints or reports of injuries about this condition.
Yamaha adheres to the highest standards in quality control and customer satisfaction. To avoid any possibility that you could be exposed to this condition, we are requesting that you return your Synthesizer to us for replacement. Please call Susan Quihuis at 800-975-4029 or send an email to s90es@yamaha.com, to make return shipping arrangements for your Synthesizer, at no cost to you. We will ship a replacement unit within one week of Yamaha's receipt of your S90 ES. Also, if you return your S90 ES to Yamaha by December 15, 2005, Yamaha will extend the warranty on the product from one year to two years. As additional compensation for your inconvenience, we will include special rebate coupons for Yamaha accessories.
Again, we apologize for the inconvenience, and thank you for your support of Yamaha products.
Sincerely,
[signature]
Tom Sumner
Vice President and General Manager
Yamaha Pro Audio and Combo Division"
Ken says:
Please don't be a doofus — don't contact Susan unless you currently own an S90 ES. Don't occupy the time she needs to serve legitimate customer requests.
Those of you who return your S90 ES's for new units, please let us know how the process went for you. Did you get a new unit promptly? Were the rebate coupons adequate additional compensation?
Please don't bother to report stories of UPS/FedEx losing or delaying your shipment; it's Yamaha we're watching here, and that kind of thing won't be their fault.
For thoise of you considering the purchase of an S90 ES, we have contacted Yamaha to find out what steps are being taken to assure that units in current stock at the retailers are taken care of so that you can be sure not to get an affected unit. We are waiting for that information now.
This may mean that the retailers are out of stock for a short time, it may not. We'll see how Yamaha plans to handle affected dealer stock. Ask your retailer directly. By now they will likely know about the problem and the plan to rectify it. Hopefully you will not be required to go ahead and buy an affected unit and then send it back to Yamaha yourself.
Stay tuned. . . .
--------------------
Technical Editor
Keyboard Magazine
More people pay for Keyboard than any other music-tech magazine. Period.
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