Scott, I'm addressing this mostly to you because you keep stating that since Bryan just received his new PSR2000 it should have had the latest chip inside.
Brian bought a model that was on my sales floor. It had been on my floor for a few months. He knew that when he bought it. It still was sold as new with a two year warranty and he received some extra stuff as well at a very reasonable price. He was given the opportunity to purchase a new one in a sealed box or get a special price on the one on the floor. The floor sample was in perfect condition. Not all models brand new in boxes are going to have the same operating system. There are many variables. Again, the operating system issue is not something Brian needs to be concerned with and if he ever wants to upgrade his chip as many of you know from my service, I will personally see to it that Brian get's vip service from my store. Many of my customers who have had the need to contact me regarding a service issue, know how hard I work for them in resolving any and all problems.
Many distributors do not open up new gear to put in new operating systems unless keyboards are malfunctioning because of a bad system. Many times, a manufacturer will send new merchandise not from the factory but from other distributors who might have too much inventory. In these cases, some brand new merchandise can still be received by dealers long after a chip has been replaced. Again, let me stress, this is not the case if the chip is a neccessary chip needed to fix a defect. This would normally be fixed at the distributors facilities.
George Kaye
Kaye's Music Scene
Reseda, California