Scott....I can't emphasize strongly enough what "jwyvern" said here about Norton residue in your files and Registry. It has to be cleaned out......completely cleaned out.

I'm in the middle of this hassle right now. I had a computer problem and after trying everything to correct it, I went and tried to delete Norton. It "half-deleted." I couldn't get it out and I can't do a re-install. It's a mess.

I did a lot of research on what to do with this. Everyone told me..."DO NOT INSTALL ANYTHING ELSE WHILE YOU HAVE TRACES OF NORTON ." And, yes, you must use that Norton Removal Tool.

I'm not sure just what your problem is but if it were me, from what I know now, I would definitely clean Norton completely out and THEN (as one of the member said here) take your time, but make sure you're "protected" while you're taking your time.

I'm NOT going to re-install Norton. I bought a Kaspersky package for when I'm ready.

Another thing. Just because folks have "security packages" that they "have no problems with," it doesn't mean they are effective! It just means their programs sit there nicely on the hard drive and don't bother anyone. I want to know how effective something is!!!

I just read the PCWorld tests. They rated Spybot and Ad-Aware very low so don't count on them to catch the little demons.

Again, I'm not sure if you fixed it by now, but keep in mind what I wrote here anyway.

Mark