Hi Lloyd,

I understand your frustration as a consumer. Obviously I'm frustrated too.

But as a programmer, I also understand the problems with trying to write software that supports 3 or 4 versions of an opperating system. Especially when it has to support both 16 bit (Windows 98/ME) and 32 bit (Window 2000/XP) all at the same time. Microsoft does not make that as easy of a task as you might think.

But there it no excuse for not testing, documenting and offering a fix for these kinds of problems. So far I've seen nothing from Technic specific to this problem for the PR54 (only for the KN7000) and certainly not patches or fixes for it.

If I had been buying an instrument based just on this feature, from what I've experienced it wouldn't be a Technics product because once they put it out there seems to be very little direct support.

I can not find a "Technics" website that is geared toward all their instruments (other than sales) that offers help, patches, downloads and direct technical support.

Even their new "www.technicsprpiano.com" site does not mention the PR54 in their Sales Lit. And when you click on Software it takes you to the KN7000 site.

Thus the need for the Synth Zone! Thank God for it.

Take Care,
Heather