do you have a high security setting on your web browser, or a pop-up stopper program? This needs to be temporarily disabled or the technicskn70000 site allowed for popups and cookies?

have a look in Windows\Cookies folder to see if you have a cookie ****@www.technicskn7000.txt ? try deleting it and logging in again with cookies enabled?

send them an email to the contact address on the site?

I would hassle your dealer to make sure he is pushing to get an english manual. The only manuals at the moment are the ones with the keyboards, I think it is too new to have a download manual yet? if you can get into the 7000 site they are starting to have a collection of online documents explaining the new features. Good luck.