Hi Matti,

I believe that Bob may be right. I remember hearing that a few of the first factory shipments of ' HD-TechManager 5000' shipments came with defective cables. I suggest you contact Roland Schmid and exchange your cable for a new one right away.

The cable required is a custom cable specifically made & configured to connect the PC & 'HD-TechManager 5000' software to the KN5000 keyboard. A standard parallel printer cable will NOT work. I think the required cable may have been designed to incorporate some kind of 'HD-TechManager' copy protection feature, though I'm not sure of this.

The current 'HD-TechManager 5000' is admittedly slow when transfering KN5000 hard drive data but it does what it is supposed to do: backup, catagorize, re-organize and re-name your hard drive song files. I believe that the slow data transfer rate is due to its' use of the PC's parallel port rather than supporting faster ports like USB . I have heard that the upcoming KN6000 version of this program (but unfortunately will not be able to be used with the KN5000, KN3000 or any other KN keyboard) will utilize your PC computer's faster ports (USB?) instead of the the SLOW parrallel port.

Both the HD-AE5000 hard drive and 'HD-TechManager' software are relatively expensive so I hope you will pursue getting this issue resolved right away. Matti, please let us know how things progress.

Good luck,

- Scott