Hi John,

If you are in the U.S., the Panasonic rep is Eddie Williams. musicalinstruments@usa.com
1-800 PAN TUNE.

Not sure if he is still on board the sinking ship. If he is he will help.

I had no problem loading the Jukebox software. Mine was in Japanese and the number on the CD case.....4692100441.

Fran in Florida