At this point in time, my priority is not about the sampler functionality (although I do appreciate that it is important to get this up and running as soon as possible), but rather the difficulty I am finding in creating the styles that will work with the pieces I want to play.

My problem is that there is no online Ketron help, e.g. videos or tutorials, showing how to go about creating new styles.

Ketron should be doing more to show their customers how to get the best from the products, otherwise, the discontented will simply move to other rivals that do offer the options that they need.