I stopped using UPS and FEDEX for the same reasons. I had my first Bose L1 PAS arrive with a forklift hold right through the middle of the box. The driver said if I open the box, I had to accept the damaged goods. I refused shipment. The second one came UPS with another forklift hole in the box, but it was high enough that I knew the amp would not have been hit so I accepted it. I called Bose and told them about this, and I think they only ship FEDEX now. My Ex son in law worked for UPS and told me they were notorious for this kind of problem.

Gary