I purchased that hard drive for my keyboard, and it arrived DOA, as in Dead On Arrival. The brochure that arrived with it was not in English, even though it was shipped to an English only speaking country, United States. I returned both the drive and the tech manager to the US Dealer. My money was refunded. I hope the Dealer's money was refunded also. There was no way to contact them either. Live and learn. I would have a totally different name for them, Wim, but I won't get into that on a public forum. Just know that I am in agreement with you about their total lack of business acumen.
BUYER BEWARE!!!
BEBOP