John....you're absolutely correct. But in this situation she's been a thorn in my side for about 12 years now, making me crawl to get a booking in a place where everyone always asks me to come back. The "good book" says treat people the way you would like them to treat you. Not this time. She needs to be exposed for how she treats people. I'm not following through on this just for me, but anyone else she deals with who doesn't know how to speak up and confront her.

I know I've lost the account and I accept "life, simply is not fair." But I'm not going down without a fight!

Mark