Hi Fred,

Two things spring to mind here (1) as Fran suggests, maybe he needs to "temporarily allow access" to his PC. I am using Windows XP Home and it is very quick to 'block' access to my PC any sites/software or programs it doesn't recognise but I do usually get a pop-up asking whether I will allow access, all I do then is click on "yes"

(2) You may recall I too had great difficulty installing the KN SD Explorer Tool as I made the mistake of saving it to 'My Documents' and of course it should have been saved to 'My Computer' under a separate Drive Letter which in my case is 'F'

Perhaps your customer is making the same mistake.

Hope this helps.

Audrey