Heck man, just think for a moment about this:

I received a totally new complete pre-programmed sound board with the latest RAM installed from him without even asking for it. And I'm way out over here in Africa!!! Now my older generation Audya 76 is on par with the newest ones out there & the factory does not even know about my existence... And remember, I purchased mine 2nd hand from a friend long after it's warranty expired!!! What MORE do I need for my Audya? Now tell me that he does not have my best interest at heart!

You on the other hand seems to be extremely frustrated by your Audya experience & hence my recommendation to you. Upgrade to Ajamsonic. It will be worth everything in the end & rid you of all your current frustration...

And do you know what? I suspect that I'll have repeatable intros & endings on my Audya before anyone else would!

Henni