the analogy...

a JOKE vs. EXCELLENT

as some of you know i emailed Ketron Italy over 1 month ago, at least 3 times
what do i get? no answer, no response whatsoever.
it's like i never even sent them an email, like i don't exist
like i haven't spent over $10,000 on their products

so i email Yamaha to complain about a $99 speaker bag,
3 hours later i get a call from a Yamaha rep. without asking for a call back.
they heard what i had to say, and assured me this "problem" would be resolved.
Then i get an email few hours after the phone call THANKING me for contacting them and making sure i was satisfied with their customer service.

Ketron Italy, WAKE UP !!!

i love the Audya, more than the Tyros,
but the Customer Service given by Ketron Italy to their loyal customers is beyond APPALLING !

the truth must be told !!!