Has anyone tried to use this software?

I can't get it to change from PA3x to PA500/800. It is stuck in PA3X config. I emailed EMC but they were no help.

Duane
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Korg PA4x76, Yamaha CP-70 Electric Grand Piano, Zoom L20 mixer/recorder, Turbosound ip500 column speaker system, Zoom B1 FOUR Bass Multi-Effects Processor