[quote=Tonewheeldude]Reading another post on here about the USB pen drive and ordering from another country to save money made me want to write this.

A number of people on SZ have said they envy the support available from Ketron UK. The reason for that is very simple, we charge more than online sellers. If we did not there would be no support here, there would be no available parts stock and there would be no fast repair solution, we would not need to answer people's questions or operate workshops and have Open Days. Ok our customers would be frustrated when they receive no help from us...but hey...they saved $$$ on the price of the keyboard so its all good....
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Hey Twd, the support thing, well ya know I do believe Yammy/Roland and mostly Korg give great service no matter what price you paid for the board. They see it as one of their own and treat it is such.

I know Ketron Uk are a private org and not a manufacturer, si I guess if I had bought the board from you I would expect the service you offer, which is great from what I hear. But this should not relieve Ketron Italy from their responsibility to correct bugs and so on. Upgrades I,m happy to pay for.