You might like to take a look here http://www.roland-arranger.com/smf/index.php?topic=34.0 at how we set up and worded the purpose of the bug forum.

Main point is to keep the bitching to a minimum, but to maximize the reproducible steps. Like we say... if you can't get a problem to repeat itself, it AIN'T a bug, and you are unlikely to get a fix...

Sh*t happens, but a 'bug' happens EVERY TIME!