I've bought a number of things from Amazon without any problems. At the end of November I ordered a technical text book related to my job. 30 days later it still hadn't been deliverd. I contacted the seller who was a third party. He apologized for the delay located the missing text ( it was mistakenly shipped to another person and address). He gave me a $25 refund for my trouble and about 5 days later the text was delivered. No complaints here. My wife also orders from Amazon regualar and has never had any problems. Russ, sounds like you just had some bad luck, sorry to hear that.