Hammer, I feel your pain! Although my experience with last week's gig was a bit different it was not a good one. On the positive side I received a thank you note and bit of a written apology from the lady who sponsored the party. She went on to say, maybe we can have you play at our next party. Thanks lady, but no thanks.

Quote:
Originally posted by Jerry T:
Hello Everyone,
Fortunately, I received lots of help from the Bose forum; there are a lot of knowledgable folks there who do the same thing we do. Also, I've had several long phone sessions with Bose techs over the years - they walked me through some of the problems and when we couldn�t fix the problem, I had a new rig before my next gig - even after the warranty ran out. So, the next best thing to having Gary come visit you is talking directly to a Bose tech � they are very responsive and accessible. I would however, do what BBBB suggested and go to the forum first.
Ciao,
Jerry


Customer support is great, I delivered my power stand to the Bose Service Center last Friday the result of my damaging the fuse housing at last week's gig. Despite being told there was a 2 week turnaround time, I recevied an e-mail from Bose indicating the unit had been serviced and shipped. UPS dropped it off yesterday.