It depends. Korg are using independent distributors in most countries so the quality of service and warranty conditions differs a lot. I have had a few problems with my Pa800 (a key playing with wrong velocity and a dark area on the display) but couldn't get it repaired under warranty (only a half year here in Denmark). I had the impression that the service center knew next to nothing about Korg keyboards and that their only mission was to avoid doing any repairs.

I only play for fun and would probably take my keyboard to the service center if it had a failed LED, but if you are a pro and use your keyboard every day to make money its a completely different story.

It's nothing new that Korg Italy denies a hardware problem. They did the same for a long time with the defect Pa800 sample ram. And there are still distributors that won't replace it for free!

Kind regards,
Tommy

[This message has been edited by TommyF (edited 11-13-2008).]