This mirrors my own thoughts....love the products but the support concerns me. NOT the ins and outs of playing it, but repair service. With my Roland, I can go right up the street, they pull out their schematics and have it back to me in a week (24 hours if I want to pay extra).

I never quite got a clear understanding of "what happens if a Ketron unit goes down?" Can any local repair shop fix it or does it have to go back to Ketron and ultimately to AJ?

That wouldn't stop me from buying, but I'd have to consider a MidiJay as a backup.

Comments, please, on what one is up against if a Ketron unit malfunctions?