I'm not surprised to hear this. We have a large GC in Fort Myers, and I kept looking forward to going to the store, kept believing that next time I was going to find what I wanted and get some better understanding.
Wrong, it was always a miserable experience, with weird sales people who did not know much and certainly did not help you. They never had any of the higher end arrangers. I never bought a thing, even though I'm as much of a gear junky as anyone.
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Graham, Korg Pa1000, Korg G1 Air, Countryman E6, Roland BA330, 2 x Roland CM-30, , Mackie SRM150