I'm not surprised to hear this. We have a large GC in Fort Myers, and I kept looking forward to going to the store, kept believing that next time I was going to find what I wanted and get some better understanding.

Wrong, it was always a miserable experience, with weird sales people who did not know much and certainly did not help you. They never had any of the higher end arrangers. I never bought a thing, even though I'm as much of a gear junky as anyone.