Hi ViLo

I know the person you bought it from. One of the finest persons you'd want to know. So, no problem there, for sure.

It sounds like it may have been jarred in shipment even though the box looks ok.

The only other thing that comes to mind, is there any button or buttons that are perhaps engaged? Seems like a long shot, but it might be worth the try to press the buttons to see if something got jammed in an on position.