Well this to me too is a very irritating subject.

While I have to say that I have received the best support from Yamaha without even a close runner up from any of my other gear, that does not necessarily mean that I am totally happy with their support.

Scott did bring up the fill to self months ago and while I did offer a differing point of view, I was in agreement with him 100%. To me it is unacceptable that it has not been addressed by this time.

It's ludicrious what Korg did (or didn't do with the PA series) and now with the PAX. They put out an incomplete board and the buyers are waiting to get the fully functional board that was advertised.

The PSR2000 fiasco is a "you're kidding right, no company would be that misleading and stupid."

The Motif is most likely on it's way out of my studio for the Fantom X when it hits the stores.

In a nutshell to me, I'm mad as hell and am not going to take it anymore. Cool features and sounds may sell the first board, but customer support will sell all the subsequent boards. At the prices that the boards have reached now, I expect a whole lot more in the way of upgradable things on some sort of reasonably regular basis.

I have always maintained though we need to buy a board for what it is, not what it could be if they upgraded it. Though cool things now and again with upgrades is a, "yeah they support and give cool new little things all the time after the sale." Of course the exclusion being bug fixes like the fill to self on the Tyros. At these prices I do not want nor will I accept jury rigged workarounds, I expect it to be fixed correctly period.

I think the growing sentiment that I have seen alot of here and agree with is that I am no longer going to jump on the next new board that comes out for very few features added and some dropped with a fairly high price tags attached.

Any company that's listening here.....it's much easier and far less expensive to keep a current customer than it is to try to get them back, once they have gone somewhere else.

If we start going to the controller/pc setups......adios arrangers and workstations. It would be like me trying to go over to Macs now after being so entrenched in Windows.....it isn't going to happen.

Take thine heads from thy buttocks.
Terry

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jam on,
Terry http://imjazzed.homestead.com/Index.html

[This message has been edited by trtjazz (edited 02-16-2004).]