Squeak,
When that happens here, all I do is call them up and provide them with the actual readings. BG&E credits my account immediately--it's that simple. Give em' a call. You may be surprised.

Gary
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PSR-S950, TC Helicon Harmony-M, Digitech VR, Samson Q7, Sennheiser E855, Custom Console, and lots of other silly stuff!

K+E=W (Knowledge Plus Experience = Wisdom.)