Dear Paul,

I would like to assure you that I am personally very impressed and very thankful for your quality support that you give in these forums. As a GEM keyboard owner, I feel pride that the head sales manager is heavily involved here. I personally made few requests through these forums for the improvements of SK880, and they were implemented in future OS. My satisfaction in the quality of SK880 keyboard and the support that I receive from you and from Chris is excellent. I remember when I first purchased the keyboard, one GEM fan told me something, "the best thing about your keyboard is: GEM SUPPORT." Years passed, and this fact became more apparent.

Time passes by and so many times we take these points for granted. Unfortunately, due to lack of problems with GEM keyboards, the GEM forum is usually silent. But that is good and excellent indication of quality of GEM.

I wrote this post solely to express my own personal experience and view about General Music, Paul and Chris.

Thank you Paul.