Dave and Paul -

In no way did you come off confrontational. I apologize if my post appeared to take that stance.

I have absolutely zero experience with GEM products, other than what I have read on this site and what I have seen on the web.

I was unhappy with my Ketron experience and incorrectly ported that sentiment to the GEM product line. My fault and I apologize for it.

I still wouldn't consider a GEM only because if it is that hard to even demo a product, how hard could it be to get support? This may be an incorrect assumption but it's how I feel.

A lot of Fords and Chevy's take their owners to work day in and day out and you can test drive one anywhere.

Tommy