I finally got an email back after 6 days for waiting. The man in the Ukraine wrote that I had to contact the 2AVCom representative in Germany and do any exchange and purchasing through him. I wish he had told me that in the first place.

Coincidentally, we had a visitor from Germany staying at our flat. She called the man in Germany. He told us to ship it there, and it will be replaced. Our house guest brought the unit to Germany two days ago, and she is shipping it from there. I'll keep you posted.

It is very hard for me to get used to exchanging floppies again. I hope I get this unit back soon.

Thank you for the website. It gives the best instructions I have seen for installing the HDM2, but it doesn't provide any troubleshooting should the unit fail.

Beakybird

[This message has been edited by Beakybird (edited 01-09-2004).]