Hello,

I am sorry that you had a bad experience with our service. I can assure you that this is not a normal scenario.

The CD-20 is over 10 years old and the fact that we even still had this part in stock at our US warehouse is a testament to the commitment we have for servicing our customers.

As for the mistake in shipping this part before calling you to inform you of the total price; I will check into this.

Best Regards,

Dave


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Wm. David McMahan
Nat'l Product and Support Manager
Generalmusic USA
GEM Community Forums