I just have to share my experience with GEM. I recently posted on this site about my keyboard display having problems. Within a short time, I was contacted by a rep from GEM USA. With a few phone calls, I finally got to someone who was very helpful and informative. After some discussion, I decided to have GEM replace my display board and I would install it myself. We agreed that the price for this was $52.33 + $12.00 S&H. I asked for an address to send my payment, but was told I could pay by check via COD. As the rep wasn't sure of the COD charges, I asked for a telephone call before shipping to get a total. (No one ever called.) Imagine my surprise when UPS showed up a few days ago with a total of nearly $80.00. With an additional instruction that I could only pay via M.O. or Cashier's check. That same day, I received an invoice from GEM via USPS. While the original price for the display was what I was quoted, the shipping charge alone was listed at: $22.50!
I refused the package. Subsequently, I found the exact same LCD display unit from a large electronic supply company for a little over $10.00. With shipping, I was able to replace my display for a little over $18.00. I did have to do a bit of soldering using my old connector to connect to the new display, but it only took me about 10 minutes. Everything works perfect. I am very surprised at how the cost increased astronomically between the time I spoke with the rep to the time my part was delivered. Needless to say, I am very disappointed with my experience. I will never again purchase a GEM keyboard. If it ever happens that my keyboard falls apart again and I can't fix it myself, into the trash it goes.