To SK880user, are you anywhere near Florida, or have an toll-free phone number, OR know how I can find some tech help from a Florida customer or dealer? This stupid company won't even pass along my phone # to local customers, to give them the option of calling me for even PAID assistance for programming this creature! Please feel free to e-mail me direct. My address should be listed at this web site! ( The only tech rep I've found for these older models, is a Mike Chin, at Generalmusic, 1-800-323-0280.)