Yes that's the think that bugs me the most too. I don't mind the sales guy saying, I don't know, but I'll find out for you". After all there's a lot of different, complicated gear to learn (especially when you factor in all the software packages), with new models coming out all the time.

But I won't put up with being lied to. In fact - I simply won't shop there again. I usually have a couple of questions I've researched before going into the shop. I ask those, knowing the correct answer, and can judge whether the rest of the queries I have are going to be answered truthfully.

It might seem harsh, but I'm potentially spending a lot of my hard earned cash (a new keyboard is a major investment for most of us) and I need to know I'm spending my money wisely.

I agree there are economic difficulties in employing and retaining good staff and I accept that as someone willing to pay that little bit extra for good service, I'm a dying breed. But there's no excuse for lying except that we let them get away with it.