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#395029 - 10/19/14 08:52 PM Re: Guitar Center service, or lack thereof! [Re: DonM]
DonM Offline
Senior Member

Registered: 06/25/99
Posts: 16735
Loc: Benton, LA, USA
I actually found a restock for 2\3 the price, plus free shipping and no sales tax.
_________________________
DonM

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#395037 - 10/20/14 10:15 AM Re: Guitar Center service, or lack thereof! [Re: DonM]
captain Russ Offline
Senior Member

Registered: 01/02/04
Posts: 7285
Loc: Lexington, Ky, USA
Sadly, that's the way it is. I go to Guitar Center occasionally, because a former guitar student and son of a friend works there. He goes out of his way to be helpful to the"old man".

Sweetwater has a good approach. I have an assigned person, who follows up on all details. I get photos of instruments
I'm interested in, and assistance with any problems.


ZZounds is the WORST. An endless number of emails...sometimes more than 5 a week after a purchase. You have to opt out every time you order.

TERRIBLE way to do business.


Russ

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#395040 - 10/20/14 03:19 PM Re: Guitar Center service, or lack thereof! [Re: captain Russ]
rattley Offline
Member

Registered: 11/14/99
Posts: 834
Loc: Punta Gorda Florida USA
I just bought a Casio Privia Pro PX-5S from Sweetwater last week. Even though it was an online purchase I had a dedicated salesman that walked me thru everything and did a complete follow up after it arrived. He even sent me links to some Casio groups which had all the vids I needed to get things rolling. It was one of the best online purchase experience I have had!

P.S. The Casio website has a user forum that is regularly monitored by Casio. They often post replies directly from Casio personal that is often unsolicited. I expected replies to my posts to be from users.......not Casio techs!! Kudos to Casio!!

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#395044 - 10/20/14 05:53 PM Re: Guitar Center service, or lack thereof! [Re: DonM]
DonM Offline
Senior Member

Registered: 06/25/99
Posts: 16735
Loc: Benton, LA, USA
Yes I've had the same Sweetwater sales person for years now. I think they are the best of the internet music companies.
Well, except for Frank of course!!! He is always my first choice.
I bought this particular mixer from Music123, because they had a restock and it saved me 40 bucks.
_________________________
DonM

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#395049 - 10/21/14 09:24 AM Re: Guitar Center service, or lack thereof! [Re: Dnj]
Tyrosman5
Unregistered


I too relie on Frank Venstesca for my musical needs. He is always there for you and gives the very best prices. You earn
respect and reliability being attentive over years and Frank
has earned our remarks. All my friends have bought from him
and they have also became his customers for good. Lloyd

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#395084 - 10/22/14 05:02 PM Re: Guitar Center service, or lack thereof! [Re: DonM]
Riceroni9 Offline
Senior Member

Registered: 11/15/04
Posts: 1298
Loc: TX, USA
Hey Don:

It's funny how the atmosphere differs from store to store with Guitar Center. In almost every case, an attempt to have an arranger demonstrated will end up as a bag of zeros. They don't seem to understand... and I'm seeing fewer and fewer arrangers in the DFW area.

Hope you are feeling better.

Dave Rice

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