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#392228 - 08/26/14 09:56 PM Unsurpassed customer support from AJ!
Henni Offline
Senior Member

Registered: 12/01/08
Posts: 3456
Loc: South Africa
Hi all,

My respect for AJ just grows & grows!

Last night I stuffed up an AJAMSONIC style. I need this style urgently for our venue this coming Saturday.

This morning, 1st thing I sent an email to AJ informing him of my self induced dilemma. Less than 10 minutes later, I received his response along with a new version of the corrupted style.

I say again, AJ is my Audya contact. All of you over here already know of all the things AJ did in the past giving me support & more over here in South Africa. And most probably I'm the only one with an AJAMSONIC Audya over here, yet I am in EXTREMELY good hands!

Take note all you Audya critisizers - I doubt any of you could say same about any other manufacturer. I get SUPER & SUPERIOR service & attention from AJ ALL THE TIME! Be it hardware or be it software, he is ALWAYS there for me.

Thanks again AJ for coming to my rescue so swiftly once again!

Henni
_________________________
Make sure you'll fly forever!

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#392230 - 08/26/14 10:02 PM Re: Unsurpassed customer support from AJ! [Re: Henni]
Bachus Offline
Senior Member

Registered: 03/02/06
Posts: 7143
Wish the EU department of Ketron would be just as AJ...

This would really help their products a lot. Service is so very important for gigging musicians.
_________________________
Yamaha Genos, Roland Jupiter 80, Ipad pro.

http://keyszone.boards.net

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#392235 - 08/26/14 10:08 PM Re: Unsurpassed customer support from AJ! [Re: Henni]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3585
Loc: Middletown, DE
Henni,

You're welcome.

It's 1am here in the USA by the way, so I had better retire in preparation for tomorrow (well ... later today) as the rest of the staff are long gone.

Bachus - we are working on expanding the services over there too. It will just take some time .... but until then, we are here to help.

Thanks.
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#392238 - 08/26/14 11:53 PM Re: Unsurpassed customer support from AJ! [Re: Ketron_AJ]
Kytrinh Offline
Member

Registered: 11/18/12
Posts: 142
Loc: Australia
Hi All
Please allow me to echo Henni's words...
Numerous Emails, phone conversations and honourable, trustworthy trade dealings associated with the Ketron name... Thank you AJ
Your Friend in Australia
Ky

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#392250 - 08/27/14 09:01 AM Re: Unsurpassed customer support from AJ! [Re: Henni]
Dnj Offline
Senior Member

Registered: 09/21/00
Posts: 43703
Prince AJ is a undeniably fantastic source of support for Ketron products. He has also helped me in person & via internet immensely when I used Ketron Keybords & Modules in the past. I also think that he should start consulting & training others in Ketron Tech Support world wide so not to be the only sole source. This would would boost service and crate confidence in buying a Ketron product also.

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