Why don't you want to let us know who it is?

You don't want this to happen to another SZ member who might be unwittingly going to the same dealer, do you?

First off, it is a local store, not an on line store, so unless you live in my area, you will probably never deal with them.

I am tempted to give the name of the store, as I know my fellow member friends would hammer them into doing something.

I shall give them one last chance to make amends, and if there is no change in the situation, I will announce the name of the store. I also am not happy that Yamaha has not put more pressure on them to compensate a customer.

If the problem is 'corrected' I will also let everyone know that too. So it will work both ways. It's now up to the store and Yamaha.

BTW...If you really need to know the name of the store now, and have any kind of detective abilities, you can track it down.

Again, thanks, I'm receiving so much support from SynthZone members, and I'm glad I have you all on my side.



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Larry
SynthZone Frapper

Larry, I'm sorry to hear about your problems. It's very unfortunate.

This REALLY makes me appreciate my local music store/dealer. They are an authorized Yamaha dealer and repair center. I've brought them two keyboards over the past few years; a Korg Triton and a Yamaha Tyros. The Tyros 1 had a bad DIRECT button on the LCD panel. In both instances, the repairs were completed in 2 weeks. The Tyros was done for FREE!!! AND both times, they gave me a loaner keyboard!!!!

The music store is Alto Music in Middletown New York.

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Al Giordano http://www.arrangerworld.com


Tyros 2, Yamaha P-250, Korg Triton Extreme 76, Roland VK8-M, DW Collectors Series Drums, Roland SPD-S.

[This message has been edited by kbrkr (edited 01-30-2008).]

Larry,

This is a sad story for you and for the store. For you - because you don't deserve this type of treatment...and for the store - I have patronized this store many times and am sorry to see them treat you this way. I hope that they will do the right thing so my faith in their integrity will remain firm.

I trust that when all is said and done, you will see how all this worked out for your benefit.

Best regards, your Allentown bud,
Tim

WOW AL,

That's a great story, and offers hope.

I checked out the Alto Music Web site.

Now that's a music store, that many in our area desire.

Thanks



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Larry
SynthZone Frapper

Thanks Tim,

This store [they have 3] has been around, and is suppose to have a good reputation, but in this case, they were just plain horrible.

I am giving them another chance. They still have my keyboard. I'm waiting for them, or Yamaha to call me with a resolution. The clock is ticking.

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Larry
SynthZone Frapper

[This message has been edited by lahawk (edited 01-30-2008).]

Larry,
By the way, I can vouch for Alto Music. That is one great store. Chris at Alto's keyboard dpt. has been there for years and has his finger on the pulse of both the pro synth and pro arranger market. I purchased my S900 there. Chris was with me all the way through the 3 returns I had with my faulty S900s.

Even tho it's a 100 mi. trip one way, it's worth a visit if you ever get the chance. Plus their prices are very competitive.

Tim

Tim,

Yes, Chris is a great guy and a fellow gigging musician (even though he plays guitar). He understands, as do the owners, the importance of customer service to loyal musicians.

One thing that isn't very apparent is their prices; They pretty much beat all the web stores and big box chains on pricing. Most of their sales are for Studio and equipment rental to Major Acts visiting New York.

Next time you go to Alto, give me a shout and I'll meet you there and say howdy!!

Regards,
Al

Perhaps you ought to email this thread to the store, just in case they think this is not going to affect them...?

Any dealer in his right mind, once he sees how public his mistakes have become, is an idiot if he doesn't immediately correct the problem ASAP.

The store knows of this thread.
Yamaha knows of this thread.
I thank Nigel for the SynthZone, and I thank members who have responded.

I am still waiting for a fair settlement.
Exactly 3 months today...and counting.


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Larry
SynthZone Frapper