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#13299 - 10/07/04 06:24 AM I heard from a Casio Rep
Jim Wintringham Offline
Member

Registered: 10/05/04
Posts: 103
Loc: Forest, Oh., U.S.A.
I got a response from a Casio rep., about the Casio Forum...here it is:


Mr Wintringham,
Apologies for the forum being down but we are currently redeveloping our website and hope to have a new forum online shortly.
Thanks for your patience,

Alex Dibble
Digital Marketing Executive
Marketing
CASIO Electronics Co. Ltd.
Unit 6, 1000 North Circular Road,
London. NW2 7JD.

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#13300 - 10/07/04 09:15 AM Re: I heard from a Casio Rep
RyanS Offline
Member

Registered: 11/23/03
Posts: 82
Loc: Jackson, MO, USA
Well at least we know its coming back...And in the meantime we have a second home to go to during this downtime
_________________________
Ryan

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#13301 - 10/07/04 10:26 AM Re: I heard from a Casio Rep
Kevin, UK Offline
Junior Member

Registered: 10/06/04
Posts: 4
Loc: Cambridgeshire, UK
Hi Jim,

Good to see you here.

Could you please PM me? I have a WK3000/Powertracks issue that I am sure you can help with.

Regards

Kevin.

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#13302 - 10/08/04 01:39 AM Re: I heard from a Casio Rep
Nigel Online   wise
Admin

Registered: 06/01/98
Posts: 6082
Loc: Ventura CA USA
That's good news hearing that Casio's forum is just offline temporarily. I thought it would be strange if they stopped the forum altogether.

But it is good to see some activity on the forum here as well. Some WK users also use the General Arranger Keyboard Forum here. There had been quite a bit of discussion there about the WK-3500 but due to a hard drive crash those recent postings were lost unfortunately. Anyway this forum is always here as a second home for you all to use when you need to.

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#13303 - 10/09/04 01:28 PM Re: I heard from a Casio Rep
MrEd Offline
Member

Registered: 09/30/04
Posts: 519
Quote:
Originally posted by Nigel:
That's good news hearing that Casio's forum is just offline temporarily. I thought it would be strange if they stopped the forum altogether.


I found it strange too that they had completely removed the chat/forum link instead of putting out the ol "Under Contruction" message.

By the way, there are LOTS of good forums and conversation out here at SynthZone.
I appreciate the work that you are doing here, Nigel.

Regards.

Ed

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#13304 - 10/10/04 06:19 PM Re: I heard from a Casio Rep
Anonymous
Unregistered


Hi Jim and all,

Good to make contact with you, even if away from our preffered habitat.

I hugely hope the Casio UK site can be ressurected...especially the the wealth of information in those posts of the last 18 months.

You really wonder about the grasp of marketing some of these folks have; the vitality and depth of the forum was a wonderful incentive to purchase a WK 3X.

Could the cost of maintaining the site been that much of a problem to Casio?

Has anyone thought of contacting the site admin. people, Snitzer Forums for an explanation?

How about the other alternative site, WK Studio?....looks pretty slick, no?

And some topical news...we've just had a Federal election here in AUstralia this last weekend,and it looks like a Christian values party, Family First, have won the balance of power (29th seat in a 76 seat Senate).
So excited you could just quiver?
I am!

Cheers,

John

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#13305 - 10/11/04 01:58 AM Re: I heard from a Casio Rep
wkStudio Offline
Junior Member

Registered: 10/07/04
Posts: 8
Loc: South Florida, USA
Quote:
How about the other alternative site, WK Studio?....looks pretty slick, no?


Thanks ... err (clears throat)... your Eminence!
I bet my hard earned dollars they closed the Casio forum because some forum members left posts with terms like:
"Casio tech support won't return my messages" and "Casio has abandoned us".

They know they have a great product for the price and that it is selling very well (I guess), so why deal with the negative advertising, even if minimal?

Why do we have to wait until March of 2005 for them to put new files in the Casio website? I believe WK-Studio and all the other Casio WK-3000/3100/3500 websites are just trying to fill the void left by Casio and it's probably non-musician management.

How many more Wk-3000's must they sell before they asign a specialized tech to answer user questions? Someone who knows the product, gives intelligent advice and can take suggestions for the next OS update?
Just my two cents worth! Keep playing!
_________________________
Health & Joy

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#13306 - 10/13/04 02:55 PM Re: I heard from a Casio Rep
sminhinnick Offline
Junior Member

Registered: 08/24/04
Posts: 15
Loc: Auckland, New Zealand
I also got a response from a Casio rep:

From: "Brian Arney"
Subject: UK musical instrument forum

Dear Mr. Minhinnick,
I understand that the site is being upgraded and should be up again by the end of the month.

Regards

Brian Arney
General Manager
Operational Services Div.
Casio Electronics Co. Ltd.
Unit 6, 1000, North Circular Rd.
London NW2 7JD
Tel: 020 8452 7253
Fax: 020 8450 9139 www.casioextra.co.uk

Here is my reply:

To: "Brian Arney"
Subject: Re: UK musical instrument forum

Brian

Thank you for your reply. I would like you to know that the forums were very popular with Casio keyboard users from around the world.

One issue that many forum users were agreed on, was that they would welcome input from one or more Casio representatives, particularly as contact with customer support quite often goes unanswered. This has a negative effect on the perception of Casio support in the marketplace, but could quite easily be turned around by support of an active user forum.

It would be a simple business to allocate someone at Casio to keep an eye on the forums, and provide contributions or feedback as appropriate. This would be most appreciated by all forum users.

Regards
Stephen Minhinnick.


The next day Brian Arney replied as follows:

Stephen,
Thank you, I will pass this on to our sales people.

Regards
Brian Arney
General Manager
Operational Services Div.
Casio Electronics Co. Ltd.
Unit 6, 1000, North Circular Rd.
London NW2 7JD
Tel: 020 8452 7253
Fax: 020 8450 9139 www.casioextra.co.uk


[This message has been edited by sminhinnick (edited 10-14-2004).]

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#13307 - 10/15/04 12:25 AM Re: I heard from a Casio Rep
Anonymous
Unregistered


Good for you, Jim and Stephen.

I have also emailed Casio today, protesting the site disappearance, and requesting its ressurection, especially the last 18 months of posts.

Blessings,

John

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#13308 - 10/15/04 03:12 AM Re: I heard from a Casio Rep
Smurf Offline
Member

Registered: 10/01/04
Posts: 57
Loc: Ohio
Hello Folks,
I also wrote to them. I had just found it and was just getting a "feel" for how the Casio keyboard worked. I hope they get it back up soon, with all the past posts! Smurf

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#13309 - 10/15/04 06:44 AM Re: I heard from a Casio Rep
Jim Wintringham Offline
Member

Registered: 10/05/04
Posts: 103
Loc: Forest, Oh., U.S.A.
I got another answer to the 'where are you guys?' question:

To: Casio Hardware Support
Subject: Re: What has happened to the Forum


Will Casio take an active part in the forum? That has been the most disappointing part of the Forum...that no Casio representatives ever take part in the post. There are lots of times that users want to get direct input from Casio, and all the forum users would be able to learn from the post. Please consider getting involved with the 'day to day' operation of the forum. In the past, when we ask for this...we have either gotten 'no reply' or a 'pass the buck ...it's not my area, so I don't care' response.
Respectfully, Jim Wintringham

The Response:

Dear Jim,

Thank you once again for the keen interest shown in our Music Forum. I am sorry to hear that you have had some negative response from us in the past, I have forwarded your e-mail to our National Sale Manager Mr. Tim Gould who will look into your positive suggestions.

Regards

Cyril Widyaratna
Hardware Support & Training Manager

Operational Services Division
Casio Electronics Co Ltd
Unit 6, 1000 North Circular Road
London NW2 7JD
United Kingdom

Phone +44 (0)208 452 7253
Fax +44 (0)208 453 7928
E-mail: cyril@casio.co.uk

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#13310 - 11/08/04 10:41 AM Re: I heard from a Casio Rep
jocase Offline
Junior Member

Registered: 11/08/04
Posts: 4
That's good. I liked that forum. It was quite a disappointment when I found out. But I am glad to see that they are just redoing it.

jocase

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#13311 - 11/08/04 10:45 AM Re: I heard from a Casio Rep
Jim Wintringham Offline
Member

Registered: 10/05/04
Posts: 103
Loc: Forest, Oh., U.S.A.
The 'old Casio Forum' is still alive...at: http://www.casio.ie/music/forum/

But... the Pianoman has set up a nice forum, with more features, at: http://www.originalz.com/casio/casio_bbs/

And...the Synth Zone is also a nice place to visit

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