Hi

After formating the Solid state disk my G-70 has become very slow. It takes about 45 sec. to startup, and when I swich from a userprogram to an other it takes about 3 sec. Is there someone who knows whats wrong?

Regards

hi nielshs,
how could you format the internal memory???
Using a PC(which OS?) and the USB connection,right?
mmm...I don't think it is a recommendable oparation...
...by the way, you can try to format it again, maybe disabling the quick format option (or viceversa)...or some other formatting tool instead of the one included with the OS
Keep us updated...

Regards,
Rival
PS..which software release do you have on G70?

Hi Rival

I use Windows XP and I have used the formating description from the G-70 CD-rom.
The reason why I have formated the internal memory is that I (mistake) deleted some styles on the G-70 via the USB connection and after that the style finder didn´t work.
I will try to disable the quick format.
I use 1.06
Regards
Niels


[This message has been edited by nielshs (edited 03-26-2005).]

[This message has been edited by nielshs (edited 03-26-2005).]

Hello Niels,
After formatting the internal harddisk, it seems to me you might need to reinstall the O/S.

Hi

I have tried to install the OS again with no result.

Niels

Hi,

Maybe you need to format the memory FAT not FAT 32

Regards

The fact that you are turning for help to this forum, instead of to Roland's support department just goes to underscore my perepetual complaint about extremely poor customer focus at Roland. To not have telephone or email support with quick response for users of new, supported instruments, which are still under warranty is INEXCUSABLE.

They spend thousands of dollars making instruments with features that people do not want, but will close their ears when we ask for specific features, or for help.

I don't know how G-70 compares with other top instruments (as I have not had a chance to hear it), but all other things being equal, I would rather go with Yamaha (or GEM or Ketron) which have support departments which can be contacted.

I suppose that these are vacation days...at least in Europe...furthermore, if you have a problem, for example on friday, it is very difficult that you can contact the "support department" before next monday....

for Niels...
...nevertheless it is a right suggestion, also because they will suggest you the 'hidden' way to format the internal memory using the G70, this should solve every problem...

Regards,
Rival

Dear Alex K;

"They spend thousands of dollars making instruments with features that people do not want"

I am curious to this statement. What non-usable features are you referring to?

I totally concur with the customer service comments.

Regards;
BN

Hi Niels,
as you probably know, some selection of G-70
data take place by using pointers. For instance: choose a User Program using Set List. Therefor I think, G-70 OS can have problems searching original data because of not intended re-organization your SSD. Perhaps it is possible to you creating a new data base on external memory. Testing what happens working with this data, you will have a feeling what is going wrong. Of cource, that's only I'm thinking about your problem. Specialists will be back soon, hopefully.
Regards: Hanspeter

Hi Hanspeter,
your point is good, but Niels is claiming about an overall slow down of its G70...and after a formatting operation!, so I think (IMHO) that it is actually a file system problem...
...if it is a bug, Niels has to wait for new software release ...but I've heard that it is not so far

Regards,
Rival

Hi Niels,

I think I've good news for you... in the Mac procedure description for restoring factory data, there is the hidden way to format the internal memory:
you have to power-on the G70 pressing "Top" and "Rec" button 'till you enter in the Internal Media Format environment. Then you can format the internal card pressing User Program 1.
This will solve your problem for sure.

Regards,
Rival

Hi Rival

Thanks

Regards

Niels

...but did it work?

is your G70 as before?

if it does, the formatting operation using a PC is absolutely a "forbidden" operation!!!

Regards,
bye Rival

Hi,

Thanks for mentioning GEM in your post. A company can offer a terrific product but without excellent product support, the end user really isn't getting the best value for their money.

That being said, in the past when I needed tech support from Roland I usually didn't have a problem other that having to leave my name and number to have a rep call me later that day or the following day.

BTW, being the product support manager for our company my cell phone is never turned off. In fact, I took a call at 8:30pm this past Saturday before Easter from a customer needing help with his Genesys Ensemble. I excused myself from the dinner table and spent 15 minutes with him until his questions were answered.

My apologies to nielshs for breaking in on his thread.


------------------
Wm. David McMahan
Nat'l Product and Support Manager
Generalmusic USA
GEM Community Forums

Hi Rival

Yes, my G-70 works as before.

Regards
Niels

Good Niels...

but did you try to contact the customer care of Roland?
if so, how your experience was?

I've never had contact with them 'cause I'm an atipical 'customer'...(only a tester for a friend of mine who has a musical instrument shop)...but it would be very interesting to know about real approach with their customer care...

happy that all was finally good

Bye,
Rival

Not for nothing but anytime I needed tech help from Korg or Roland, I have never had a problem, they were helpful and quick to respond, actually i would get someone evertime I called