Originally posted by mikeathome1:
Ian,
If that's the case why doesn't Yamaha pull all the US ones and distribute the others. Meanwhile check out the questionable units one by one.
This can't be doing their reputation any good.
I've been waiting over a year for the s900 and now I'm thinking of going with another brand, I'm losing faith that Yamaha is willing or able to correct these problems.
The answer is simple stop selling that batch, that container that shipload whatever recall them.
Let's just simmer down a little here... It seems to me you guys are a little premature in saying that Yamaha is unable to deal with these problems. We've sold hundreds of these keyboards since June. Until last monthe we had zero complaints of this type. Help me with the math if I'm wrong:
Beakybird had two had two (Problem solved)
DonM had one (In transit)
Timcoaster had one (In transit)
Falberto had one (I'm sure Sam Ash is going to call me any second)
The one on Ebay (Which I can't take care of until somebody calls me.)
And George had a couple more with minor problem (1 probably unrelated)
Am I missing anybody? If I am, please let me know.
Even if we had sold only 300, that would be about a 2% failure ratio. (I can't tell you how many we've sold, but it's been more than that.) Now, I'm not going to brag about a 2% ratio, but were not discussing a recall yet either.
I don't like this any better than you guys do, but you're making more of this than the situation calls for. We have recieved exactly 3 calls about this (two from beakybird, one from George, and I initiated one of the calls from beakybird). I've had tougher problems than this. My guess is that some bonehead in one of our warehouses did something stupid with a pallet full of them, and didn't tell anybody. Most likely we're going to get a couple more calls, and then it's going to dry up. I notified Japan about this, as soon as it showed up on the radar. They've had zero complaints other than our few.
Buy with confidence! And buy from a dealer that will stand with you if you have a problem. I've been watching this from the start. This isn't going to slip through my fingers. If anybody has an outstanding issue, an uncooperative dealer, anything you think I ought know, call me. I'm at 714.522.9000
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Yamaha Customer Support
YCASupport@yamaha.com
714.522.9000