Audrey, one possible way to find out what is going wrong, is for you to write down the procedure step by step that you are using as though you were trying to teach someone else how to restore Bernie's styles to a blank SD card. Then one of us could probably see the problem and offer help.

I am beginning to think that it may be helpful for some of us to resurrect the old Skype phone call process for these kinds of issues.

Trevor, I haven’t used Custom Styles since I discovered the speed of using SD cards. You can load a style from SD almost as fast as deciding what Custom memory that you want to use. Even faster if you use the SD Favorites option. When you load or save Custom styles to Custom memory, you are also loading or saving a few panel memories and other stuff. Can’t remember all the details. When you load or save with the SD card, you get a complete keyboard setup with 24 panel memories, complete sound files, etc. I don’t see any advantage in using Custom Memory.

But, that doesn’t answer your question . . . If the keyboard is saying that the file is empty, it is because you have entered a location at the FROM side of the display that does not contain a custom style file. ( see page 134 of your manual for floppy disk or page 150 for SD card )