Hello Santa,

Are you formatting the SD Card in the PC?
If so, it is possible Jukebox isn't recognising the format.

Try formatting the SD Card in the Keyboard using SD 'Tools' facility. Then load a style (any style will do), save this to the SD Card in the normal way giving it a name you will recognise (I use the word test).

Follow the Jukebox procedure again to see whether the SD will now be accepted. You just might get a message saying there is already a file on the card and asking whether you want to delete before proceeding. Click 'yes' and continue.

It's worth a try. Good luck!

Audrey