Hi Derek,

Has your friend thought of contacting the local Dealers. Years ago, I had a a brand new keyboard arrive by a delivery service which had the corner completely broken off.
Needless to say the Dealer exchanged it immediately but did make the comment he didn't know what he was going to do with it.
You never know, one of the Dealers just might have a damaged one they've taken in part-exchange.

Hope this helps.

Audrey