Do you know - it's fascinating - I run a club in Wiltshire with KeyboardCapers designed to help owners of keyboards with just this sort of thing - meets fortnightly - and never yet have I seen a member get out a pencil and a piece of paper and make notes, yet they keep on asking the same old questions month in month out, bless 'em...
Aah, all those years of learning and training in how to 'manage information' cos that's what school was really about wasn't it...
Rog